Privacy Policy

This policy describes how we handle personal information in Australia. It is intended as general information only and does not constitute legal advice. You should obtain independent advice where required.

1. Who we are

“Aagaman”, “we”, “us” or “our” refers to the operators of Aagaman restaurants in Melbourne (including Port Melbourne, Rosanna and Flinders Lane CBD). For privacy enquiries: info@aagamanrestaurant.com.au.

2. Personal information we may collect

Depending on how you interact with us, we may collect:

• Identity & contact: name, phone number, email address.
• Bookings & visits: reservation details, party size, occasion notes, arrival times, dietary requests or allergies you volunteer, feedback or correspondence.
• Purchases: transaction-related information where you buy vouchers, catering enquiries or similar services through channels we operate.
• Technical & usage: IP address, browser type, device information, pages viewed and approximate location derived from IP — collected via cookies and similar technologies when you use our website.
• Venue safety: where CCTV operates at our premises, video footage may be collected for security and incident investigation.

3. How we collect information

We collect personal information directly from you (for example when you book by phone or online, complete a contact form, subscribe to updates with consent, or dine with us). We may also collect information through service providers we use (such as reservation or ordering platforms linked from our website), analytics tools, and — where lawful — CCTV.

4. Why we use personal information

We use personal information to:

• manage reservations, waitlists and seating;
• provide hospitality services and respond to enquiries;
• process voucher or promotional offers where applicable;
• maintain venue safety and comply with legal obligations;
• improve our website and understand aggregated traffic patterns;
• send marketing communications where you have opted in or where otherwise permitted under Australian law.

5. Disclosure

We may disclose personal information to trusted third parties who assist us (for example reservation systems, payment or voucher processors, IT hosts, marketing platforms where permitted, or professional advisers). Some providers may store or process data outside Australia; where that occurs, we take reasonable steps to ensure appropriate safeguards consistent with applicable law. We may also disclose information if required by law or to protect rights, safety or property.

6. Cookies & analytics

Our website may use cookies and similar technologies to remember preferences and measure performance. You can control cookies through your browser settings. If we use analytics services, data is typically aggregated and used to improve content and usability.

7. Storage & security

We hold personal information only as long as reasonably necessary for the purposes above or as required by law. We implement reasonable administrative and technical safeguards; however no online transmission or storage is completely secure.

8. Access, correction & complaints

Under the Privacy Act 1988 (Cth), you may request access to personal information we hold about you or ask us to correct inaccurate details. To make a request or complaint, contact info@aagamanrestaurant.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).

9. Marketing opt-out

Where we send promotional emails or SMS with consent, you may unsubscribe using the instructions in those messages or by emailing us.

10. Changes

We may update this policy from time to time. The revised version will be posted on this page with an updated date.

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